Vertiv is looking for a Service Operation Planner to join our team in Italy, Bologna or Padua.
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Core Responsibilities:
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- Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs
- Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments
- Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences
- Ensure fair workload distribution and meet efficiency, productivity, and overtime targets
1. Service Planning & Execution
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- Schedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobs
- Optimize logistics, minimize costs, and maximize productivity while maintaining service level commitments
- Process new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferences
- Ensure fair workload distribution and meet efficiency, productivity, and overtime targets
2. Customer Relationship Management
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- Communicate and confirm service dates with customers for centralized planning accounts
- Maintain ongoing dialogue with customers to understand their scheduling preferences
- Respond to customer and engineer calls for queries and task reassignments
- Update customer web portals with required PM visits completion reports and information
3. Documentation & Compliance
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- Coordinate with the documentation team to ensure all required paperwork for site access and invoicing
- Ensure proper use of ERP system and Mobile Field Service tools
- Comply with ITC policy and ensure all trade compliance controls are executed
- Check that debriefing information from engineers and subcontractors is complete and accurate. Pay special attention to materials used in each activity
📌 Service Operations Dispatcher (Veneto)
🏢 Vertiv Group
📍 Veneto
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