Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit duties and responsibilities Customer care: Provide consistent and exceptional standard of customer service
Go the “extra mile” to guarantee excellent customer experience to VIP customers
Provide a warm welcome to the guests and lead them to their seats
Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs
Mitigate conflicts with the travellers, contributing to the best customer satisfaction
Commercial Deliver quality and consistent service by identify customers’ needs and working on client relationships and promotional services
Approach globe shoppers to understand their potential interests and needs,



retain customer loyalty by giving appropriate and personalized advice on GB Merchant’s products
Be creative in proposing the visit to the GB Merchant’s stores
Contribute to the development of our business by identifying opportunities and being proactive
Achieve Business Project goals while raising GB awareness
Focus on results to fulfil Merchant’s expectations and pursue targets
Refund Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue
Perform the refund in the most correct and satisfactory way (quick and precisely)
Money handling and cash responsibility
Support the tourist providing relative information
Reporting and collaboration Line Manager Marketing Sales Manager Partner Relationships & Marketing Manager Merchants Sales Manager Key

📌 Associate Lounge Assistant (Roma)
🏢 Altro
📍 Roma