Work Model: On-site (Lisbon office, Portugal)
Availability: Immediate onboarding
Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7
Position Overview
Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms. We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment.
Core Responsibilities
Customer Interaction: Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional manner.
Issue Resolution: Assess customer difficulties, isolate the primary causes of issues, and deliver precise, tailored solutions.
Information Recording: Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software.




Target Achievement: Strictly hit key operational targets, such as CSAT, FCR, and AHT metrics.
Continuous Learning: Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.
Candidate Requirements
Language Skills: Native or C1/C2 fluency in Italian (both written and oral), along with at least B2 English proficiency for internal team collaboration and software navigation.
Availability: Full flexibility to work across a 24/7 rotating schedule.
Work Location: Ability to work on-site at our corporate office in Lisbon.
Work Authorization: EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit.
Core Competencies: Excellent communication habits, active listening capabilities, resilience under stress, and a constructive approach to complex problem-solving.
Remuneration Packages
Option A: Local Offer (For Lisbon Reside

📌 Experience Abroad: Italian Speaking Customer Support Representative in Lisbon (Napoli)
🏢 Altro
📍 Napoli