Translate service and process needs into clear functional and technical solution requirements
Own and coordinate strategic initiatives related to Salesforce and connected service systems
Support process mapping and performance measurement, aligning on metrics and working with service teams
Drive Salesforce capabilities with Service, IT and external partners, including flows and automations
Coordinate integrations, data flows and dependencies across the service system landscape
Ensure solutions are scalable, maintainable and aligned with future service processes and architecture
Identify and solve opportunities for improvement within the organization
Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives
Your Responsabilities
Translate service and process needs into clear functional and technical solution requirements
Own and coordinate strategic initiatives related to Salesforce and connected service systems
Support process mapping and performance measurement, aligning on metrics and working with service teams




Drive Salesforce capabilities with Service, IT and external partners, including flows and automations
Coordinate integrations, data flows and dependencies across the service system landscape
Ensure solutions are scalable, maintainable and aligned with future service processes and architecture
Identify and solve opportunities for improvement within the organization
Manage priorities, dependencies, implementation progress and key stakeholders across assigned initiatives
Your Qualifications & Skills
Degree in Information Systems, Engineering, Business or similar
Previous professional experience with enterprise applications, with focus on process improvement
Strong understanding of Salesforce configuration, data models, workflow automation and integrations capabilities
Experience with translating business requirements into functional and technical requirements
Good understanding of APIs, system interfaces and data

📌 Operational Excellence Specialist (Bolzano)
🏢 Altro
📍 Bolzano