Technical Check Assistant
Azienda : Kodland Tipo Lavoro : Tempo pieno Italy
Descrizione Lavoro - Technical Check Assistant
Job description
Kodland is a digital platform that connects tutors and kids from all over the world. We are looking for a reliable person to support our team with short technical checks before trial classes.
Not a sales role, a customer-relationship role, or a small-talk role. The job is simple and practical: quickly connect with clients before their class, check whether the basic technical and attendance requirements are met, and inform the team if the client needs to be rescheduled.
Language requirement: Fluent Italian (native or C1+) — clients are Italian speakers.
Current schedule (CET):
- Monday: 15:30–19:00
- Tuesday: 15:30–19:00
- Wednesday: 15:30–19:00
- Thursday: 17:30–19:00
- Friday: 15:30–19:00
Current workload: around 17 hours per week. May grow to ~20+ hours/week if the process works well.
Main purpose of the role:
Check clients before the start of their trial class to confirm they are technically ready and meet the basic requirements. Each check should take around 5–7 minutes — no need to build a relationship with the client, just clear technical questions and move on to the next one.
What you'll check:
- Whether the parent is present and can stay for the whole hour (if not, inform the client that a parent is required and the class will be rescheduled by Customer Care).
- Whether the client is connected from a PC or laptop (if using a phone/tablet, ask if they can switch; if not, the class must be rescheduled).
- Internet speed — ask the client to run a speed test; both download and upload must be at least 10 Mbps (if lower, reschedule).
- Basic device specs — operating system (Windows/macOS/Chromebook) and processor (if clearly below ~2.0 GHz without a suitable boost, inform the client the requirements aren't met).
How the work usually looks:
The busiest moments are around 30 minutes before each class slot, when clients
📌 Technical Check Assistant (Montà)
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📍 Montà