At Lexroom we set the bar for legal AI - clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe .Our mission is clear: make the law faster, clearer, and more reliable , giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.
We're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner , shaping the future of legal AI with discipline and purpose. Why Lexroom ? Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. Deliver Meaningful Results: Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently. At Lexroom , we leave buzzwords behind. Here, you'll build something that lasts: a trusted platform, a strong reputation,



a new standard for the legal world.
The Role
We are looking for a Customer Success Team Manager (SMB) to lead and scale our high-velocity SMB Customer Success engine. In this role, you will take full ownership of our SMB CS execution: driving account health, optimizing scalable customer journeys, and building a high-performing team in the legal AI space. You will report directly to CS Leadership and work closely with cross-functional teams to maximize customer retention and expansion.
Key Responsibilities
Strategy & Execution: Own and execute bottom-up retention, adoption, and expansion strategies for a high-volume, fragmented SMB account base. Team Leadership & Development: Hire, manage, and coach team members to achieve target health, retention, and growth metrics (NRR, GRR).
Playbook Optimization: Build and refine scalable onboarding, engagement, and renewal playbooks tailored to thousands of legal professional

📌 Team manager customer success | smb (Milano)
🏢 Lexroom.ai
📍 Milano