RINA is currently recruiting for a Business Support Advisor - Categorie Protette (L.68/99) to join its office in Genoa, Italy within the Mediterranean & Africa Certification Division.
Mission
We are looking for a Business Support Advisor who is registered as a protected category candidate under Italian Law 68/99 , with a focus on managing administrative activities, from creating customer records in the database to issuing invoices. This role plays a crucial part in ensuring smooth customer interactions and efficient business operations. #LI-MC1
Key Accountabilities
- Customer Data Management: Accurately create, maintain, and update detailed customer profiles within the CRM platform to guarantee precision in customer information. Engage directly with customers to clarify account details and resolve data discrepancies.
- Offer Management: Work closely with business development teams to input and maintain offer details in internal systems. Prepare and communicate comprehensive offer documents to customers, ensuring clarity and completeness.
- Contract and Customer Order Processing:



Administer contract documentation meticulously for accuracy and completeness. Process customer orders efficiently, coordinating with logistics and operational units to ensure on‑time delivery. Keep customers informed about order progress and any changes to delivery schedules.
- Invoicing and Payment Processing: Generate and issue invoices conforming to sales agreements or service contracts. Carefully verify invoice components including prices and quantities. Monitor payments, liaise with finance departments for reconciliation, and respond promptly to payment queries or discrepancies.
- Customer Communication and Support: Act as a key liaison by providing timely updates on products, orders, and billing. Respond to inquiries with professionalism and resolve issues swiftly to maintain high customer satisfaction.
- Problem Resolution: Investigate and resolve billing or order‑related issues in co

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