Helpdesk Expert

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Azienda : Allianz Tipo Lavoro : Tempo pieno Italy

Descrizione Lavoro - Helpdesk Expert
What you do

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- Monitor, track, and resolveIT support tickets using ticketing systems
- Providetechnical supportvia phone, email, chat, and remote access tools
- Troubleshoothardware/software issues, network connectivity, and user access problems
- Document solutions and maintain anup-to-date knowledge base
- Escalatecomplex issuesto senior technicians or specialized teams
- Install, configure, and update software, operating systems, and security patches
- Assist inuser onboarding/offboarding, including account setup and access management
- Train and guide users onIT services in use in the organization

What you bring

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- Good understanding ofWindows OS 10 and 11
- Basic understanding of MacOS, Linux, iOS and Androidoperating systems
- Knowledge ofMicrosoft 365(Outlook, Teams, OneDrive, Sharepoint)




- Experience withticketing systems
- Experience withMDM devices
- Understanding ofITIL principlesfor incident management and escalation
- Networking basics (IP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting)
- Experience withActive Directory (password resets, user provisioning, group management)
- Knowledge ofremote support tools(TeamViewer and RDP)
- Troubleshooting ofprinters, VoIP phones, and other peripherals

Soft Skills:

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- Strongproblem-solvingandanalytical thinking
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong interpersonal skills to work both independently and in a team-oriented, collaborative environment

Qualifications & Education:

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- College diploma or university degreein the field of computer science or communication technologies
- Fluent in English (written and spoken)– Strong communication skills are essential
- 1+ years of experiencein IT support or h

📌 Helpdesk Expert (Italia)
🏢 Allianz
📍 Italia