Senior Oracle EBS Manufacturing Support Analyst
Location: Italy
Role Overview
The ERP Second Level Support (RUN) Senior Analyst will be responsible for providing advanced functional support and conducting in-depth root-cause analysis for complex Oracle EBS manufacturing-related incidents.
The role will act as a subject matter expert across key Oracle EBS manufacturing modules, including Inventory (INV), Master Data Management (MDM), Work in Process (WIP), Manufacturing Configurator, Quality, MRP, ASCP, and Project Manufacturing.
Working within the ERP Second Level Support team, the Senior Analyst will take end-to-end ownership of complex tickets, deliver effective functional solutions, implement preventive measures, and support continuous improvement across Oracle EBS processes.
The role will also contribute to effective workload coordination, ticket prioritisation, and knowledge sharing across the analyst team, ensuring consistent service quality and uninterrupted support within a global Follow-the-Sun operating model.
Core Responsibilities
Ticket Resolution & Backlog Management




- Take end-to-end ownership of complex Oracle EBS incidents escalated from Triage and Junior Analysts, ensuring timely resolution within agreed SLA targets.
- Support ticket prioritisation and backlog management, particularly for high-severity incidents, ensuring alignment with business impact and service-level requirements.
- Analyse, design, validate, and implement functional fixes and workarounds, confirming solution effectiveness with relevant business stakeholders.
- Prepare structured ticket handover documentation to ensure continuity across global Follow-the-Sun support teams.
- Coordinate and prioritise activities across the analyst team to optimise resource utilisation, balance workloads, and maintain consistent service delivery.

Root-Cause Analysis & Continuous Improvement
- Conduct in-depth root-cause analysis for complex, recurring, and cross-module incidents.
- Identify underl

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