pYour main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases. /ppbItalian Language is a must. /b /ph3About the Role /h3pYou will have three main areas of responsibility: /pullibEngagement Management: /b Plan review of services in accordance with the customer’s requirements, manage Stakeholders /lilibDelivery Management: /b Day-to-day operations, support of projects, de-escalate critical engagements /lilibAccount Management: /b Commercial account management and increase of customer satisfaction /li /ulpAccompanying our customers on their cloud journey is a challenging and exciting opportunity for personal and professional growth and experience as you engage with our customers of various sizes, backgrounds, and industries to manage their mission critical SAP landscapes. /ph3Responsibilities /h3ulliEngagement Management: Plan review of services in accordance with the customer’s requirements, manage Stakeholders /liliDelivery Management: Day-to-day operations, support of projects, de-escalate critical engagements /liliAccount Management:



Commercial account management and increase of customer satisfaction /li /ulh3Qualifications /h3ulliBachelor’s degree or equivalent in a business or technology related field (e. g. Computer Science, Business Administration, etc.) /li /ulh3Required Skills /h3ulliMinimum of 6-10 years of experience. /liliMust have SAP domain experience. /liliExcellent presentation and communication skills in English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customer. /liliPeople with Lead experience who have customer interaction and client manangement are also acceptable /liliPro-active, problem solving, "can-do" attitude and “customer first” mind. /liliStrong engagement management, relationship building and de-escalation skills. /liliGood understanding of SAP's cloud business, especially private cloud offering. /liliGood understanding of SAP technical topic. /liliGood understanding of SAP HANA database. /liliCustomer facing working experience. /liliAccustomed to work in international environment. /li /ul #J-18808-Ljbffr

📌 1022-SAP Client Delivery Manager (CDM) (Italia)
🏢 Intelli Owl
📍 Italia