Role Summary:

We are looking also for an IT Business Analyst/Application Support Professional able to support a WMS application in Italy (Teseo).

Responsibilities:

- Work with warehouse teams to understand their needs and turn them into clear system requirements.

- Configure and support the WMS to reflect real business processes.

- Troubleshoot system issues and follow up with internal teams or vendors until resolved.

- Manage the full JIRA lifecycle: create, assign, and track tickets for incidents, changes, and enhancements.

- Support system updates, upgrades, and new warehouse rollouts.

- Coordinate testing activities (UAT) and train users when needed.

- Keep documentation updated (e.g., process flows, system changes, ticket logs).

- Ensure the WMS integrates smoothly with UPS related systems such as Global middleware, Symphony, SAGE or others.

- Identify process improvement opportunities and suggest system enhancements.

Deliverables:





- Business and functional requirements documentation.

- JIRA dashboards and reports showing issue/ticket status and progress.

- Configuration records and test result logs.

- End-user training sessions or materials.

- Support documentation for go-lives and project rollouts.

Skills Needed

- Experience with WMS platforms.

- Solid understanding of warehouse operations and logistics.

- Hands-on experience managing a ticket system such as JIRA (ticket creation, workflows, reporting).

- Good problem-solving and analytical skills.

- Strong communication and teamwork across business and IT.

- Familiarity with system integrations, DB Oracle, basic SQL and PL/SQL is a plus.

- Comfortable working in project environments (Agile or Waterfall).

📌 Warehouse Specialist (Milano)
🏢 Infinity Quest
📍 Milano