Major Incident Management Analyst Salary: €75,040 - 112,560 yearly Azienda: Ahold Delhaize Tipo Lavoro: Tempo pieno Italy Descrizione Lavoro - Major Incident Management Analyst Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U. S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Applicants must be currently authorized to work in the United States on a full-time basis. Lead the execution of best-in-class practices for the major incident management (MIM) response team. Ensure the quality and effectiveness of MIM processes, ensuring compliance with related procedures, data models, policies, and technologies. Manage the rapid response for major incidents,



ensuring proper execution across IT teams, vendors, and stakeholders. Collaborate with Executive Leadership to provide guidance and recommendations on major incident responses, as needed. Coordinate with Service Desk(s), Command Center, Service Delivery teams, suppliers, and Infrastructure/Application support teams for seamless execution of major incidents. Maintain adherence to ITIL standards, ensuring that governing, monitoring, and assessment processes are continuously followed.
Proactively identify trends and potential issues in the environment, collaborating with IT functions to implement preventative measures. Drive continuous improvement initiatives, focusing on optimizing supplier performance and collaborating with IT Operations to improve business outcomes.
Bachelor's degree in Computer Science, a technical field, or Business Administration. Equivalent certifications/experience will be considered. 3+ years of exper

📌 Major incident management analyst (Italia)
🏢 Ahold Delhaize
📍 Italia