An Exceptional Leadership Opportunity
Director of Rooms

Hotel Excelsior Venice Lido Resort is one of Italy’s most iconic luxury hotels, celebrated for its unique beachfront setting, rich heritage and distinctive connection to Venice.
As we continue the hotel’s repositioning into a leading luxury lifestyle destination, we are seeking an inspirational, commercially astute and highly visible Director of Rooms to lead and elevate our Rooms Division.
Reporting directly to the General Manager, this pivotal leadership role has responsibility for Front Office, Guest Services, Housekeeping, Laundry, Reservations, Beach and Pool Operations, and the hotel’s boat service.
About the Role

As Director of Rooms, you will lead the complete guest journey, ensuring seamless, personalised and memorable experiences from arrival through to departure.

You will combine strategic thinking with a hands-on leadership style, maintaining a strong presence throughout the resort and working closely with departmental leaders to create a culture of accountability, collaboration,



engagement and continuous improvement.

You will be the ultimate host of the resort: visible, approachable and genuinely connected to guests, colleagues and the daily operation.

Key Responsibilities
- Lead and inspire all Rooms Division teams to deliver exceptional service and consistently high luxury hospitality standards.
- Shape and elevate the guest journey, ensuring every experience reflects the unique spirit of the Lido: relaxed, elegant and effortlessly refined.
- Build authentic relationships with guests, creating a sense of belonging that transforms individual stays into lasting connections.
- Drive service excellence across Front Office, Guest Services, Reservations, Housekeeping, Laundry, Beach, Pool and Boat Operations.
- Develop and support departmental leaders, fostering a culture of pride, ownership, accountability and professional growth.
- Champion an intuitive, personal and unscripted approach to servi

📌 Director of Rooms (Italia)
🏢 Hotel Excelsior Venice Lido Resort
📍 Italia