Organizational context: The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. Operating in over 85 countries, WFP manages one of the most complex global IT environments, delivering essential technology services from conflict zones to remote field locations. This role is crucial for maintaining the operational backbone of WFP's digital capabilities.
Job purpose: The Director, Technology Operations, D2, is accountable for ensuring the reliability, security, and operational excellence of WFP's global technology infrastructure and services. This senior leadership role is the operational backbone of WFP's digital capabilities, ensuring critical systems are available, secure, compliant, and performant 24/7/365. The primary objective is to deliver reliable, secure, and cost-effective global technology operations that enable WFP staff to work seamlessly across geographies and emergency contexts,
with zero tolerance for major security breaches or prolonged system outages affecting humanitarian operations. The role involves overseeing global IT operations, cybersecurity, risk management, business continuity, enterprise architecture, and financial management of the technology budget, while leading a large, distributed team and fostering a culture of operational excellence and continuous improvement.
Responsibilities: The Director of Technology Operations is responsible for ensuring the reliability, security, and operational excellence of the World Food Programme's (WFP) global technology infrastructure and services. This role acts as the operational backbone for WFP's digital capabilities, ensuring critical systems are available, secure, and performant 24/7/365. Key accountabilities include overseeing end-to-end IT service delivery, managing global IT infrastructure (data centers, cloud, networks), and leading IT service management functions to achieve high user satisfaction.
📌 Director, Technology (Roma)
🏢 WFP
📍 Roma