At SCB, we don't just solve technical issues. We turn customer challenges into opportunities to improve our products, drive innovation, and create long-term value.
We're looking for a Technical Support Expert to become a key reference for our Condensate Management portfolio, supporting products such as drains and oil-water separators. In this role, you'll work at the intersection of service, engineering, product development, and customer success, helping us deliver exceptional reliability and performance worldwide.
Why this role matters
As our Technical Support Expert, you will be more than a problem solver.
You will be the voice of the field within our development teams, transforming customer feedback into product improvements and contributing directly to the design of future solutions.
Your expertise will help customers operate more efficiently, support our service network globally, and ensure our products continue to set the benchmark for quality and reliability.
What you'll do
Solve the toughest technical challenges
• Act as the highest level of technical support for complex customer issues.
• Support local service specialists around the world and occasionally travel on-site when required.
• Help customers quickly return to optimal operation.
Drive continuous product improvement
• Analyze warranty claims, field failures, and connected equipment data.
• Identify trends and root causes.
• Lead discussions that improve product quality and customer satisfaction.
Influence the products of tomorrow
• Collaborate closely with engineering and development teams.
• Ensure serviceability, reliability, and lifecycle cost considerations are embedded from the earliest design stages.
• Represent the service perspective in key development projects.
Share knowledge globally
• Create technical training programs, troubleshooting tools, and learning content.
• Empower service teams worldwide with the knowledge they need to succeed.
Work Across Functions An
📌 Technical Support Expert (Villar San Costanzo)
🏢 Atlas Copco Group
📍 Villar San Costanzo
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