ABOUT TOSCA
Tosca is a global leader in reusable packaging and pooling solutions that service the supply chain end to end. Re-use is the key word as Tosca facilitates moving away from single use packaging towards a circular model of reusable packaging with its robust portfolio of plastic containers, pallets, bins, crates and more. We focus on optimizing the flow of perishables, eliminating waste at every turn – product, packaging, labor and transportation waste. Our reusable plastic products improve the quality of product delivered, create more efficient supply chains, and are more sustainable than single-use packaging.
To strengthen our Customer Service-department at our office in Agrate Brianza (Italy), we are currently recruiting an enthusiastic Junior Customer Service & Asset Specialist.
This role will ensure a seamless customer experience through effective onboarding, order-to-invoice management, and ongoing support.
Based in Agrate Brianza (Lombardy), you will be closely working with internal departments to address customer needs,
contributing to quality and continuous improvement among our processes.
Responsibilities
Customer Relationship Management & Support
• Act as the primary point of contact for customers in Italy, ensuring prompt and professional support.
• Manage the customer onboarding process, providing seamless and high-quality experience to build long-term relationships.
• Serve as the liaison between customers and internal departments, ensuring clear communication and timely issue resolution.
• Support customers in reporting and resolving quality issues, working closely with the Quality Department until full resolution.
• Contribute to monthly customer review meetings, providing insights and recommendations for continuous improvement.
Order & Asset Management
• Ensure a smooth and accurate order-to-invoice process, translating customer needs into operational workflows through constant coordination with relevant teams.
• Oversee and manage cus
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