French Speaking Customer Experts for Singapore Airlines
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between world-class global brands and exceptional talent. We pride ourselves on facilitating career-defining opportunities that combine professional growth with unique international experiences.
Job Overview
We are thrilled to represent a prestigious partnership seeking French Speaking Customer Experts for Singapore Airlines in Greece. This role is a premier choice among French-speaking jobs, offering the chance to represent a world-leading aviation brand while building a long-term international career in Athens.
Key Responsibilities
• Deliver elite customer service to Singapore Airlines passengers, upholding the airline's reputation for premium service.
• Manage flight bookings, re-routings, and complex itinerary changes with high attention to detail.
• Provide expert guidance on travel documentation, baggage policies, and aviation regulatory requirements.




• Resolve complex customer inquiries through telephone, email, and chat, ensuring premium satisfaction.
• Coordinate with international flight operations teams to manage passenger requests effectively.
• Maintain comprehensive knowledge of airline loyalty programs and premium membership benefits.
• Represent the aviation industry with professionalism and cultural sensitivity in every interaction.

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Greece.
• Excellent communication skills and a passion for the aviation and travel industry.
• Professional demeanor with a high level of problem-solving capabilities.
• Ability to work on-site in Athens, Greece, as part of our dynamic, international office team.

What We Offer
• Competitive Monthly Salary with a transparent career progression path.
• 2 Extra Salaries Per Year (13th and 14th salary premio)

📌 French Speaking Customer Experts for Singapore Airlines (Italia)
🏢 Mercier Consultancy Group
📍 Italia