In this role you will be the face and voice of Deel for clients, guiding onboarding and enabling durable relationships. You’ll act as a trusted advisor on operational and product-related matters during onboarding, while championing new capabilities to help clients expand with Deel. You will manage onboarding projects across stakeholders to ensure timely, successful launches.

This position combines customer-facing leadership with hands‑on problem solving in a fast‑paced, collaborative environment. You’ll engage across teams to drive meaningful impact in the transformation of global work.

- remote work flexibility

- WeWork access optional
- additional country-specific perks
- scalable benefits and rewards

- Plan, execute, and monitor the Global all-in-one Employee Management Platform Implementation for Mid-Market clients to ensure timely delivery

- Become a Deel product expert and serve as a go-to resource for customers and colleagues

- Communicate clearly and professionally with stakeholders,



aligning use cases with Deel’s best practices

- Identify, analyze, and resolve complex problems with a global payroll lens to drive improvements

- Collaborate with internal teams (Customer Experience & R&D;) to support onboarding processes and best practices

- 3+ years in a customer onboarding role for a B2B SaaS product, especially in HR, Payroll, and Finance

- Customer-obsessed with ability to teach others

- Proven ability to manage multiple projects in a fast‑paced environment

- Strong written, presentation, and verbal communication skills

- High attention to detail for onboarding plans and schedules

- Adaptable, autonomous, able to prioritize and unblock work
- customer‑centric mindset
- clear communication
- detail‑oriented

- JIRA

- SFDC

- G Suite

Senior Customer Onboarding Manager, Mid-Market | EMEA trieste, friuli venezia giulia, it

📌 Senior Customer Onboarding Manager, Mid-Market | Emea (Trieste)
🏢 Deel
📍 Trieste