You're hard-working, motivated to make a big impact, and you persevere until the job is done. In addition, you're constantly analysing the market to implement new ideas and opportunities. As an expert professional in your area, you lead after-sales activities and provide application support for Sysmex's diagnostic portfolio.

Ensure that sales ramp-up, sales turnover, and overall customer profitability is aligned with initial commercial proposal (contract compliance) Drive highest level of satisfaction throughout all contract duration, supporting the end-user at the customer's sites or remotely

- Contribute to new commercial proposal supporting the account managers with scientific knowledge and operational know-how. Our company Sysmex Italia is specializing in health technology, specifically in vitro diagnostics. Founded in 2008, it focused its efforts on cancer diagnosis, and have evolved and grow to the haematology sector, supporting healthcare professionals and patients around the world with a broad range of medical diagnostic products and solutions in a variety of fields. We value continuous improvement, diverse teams and autonomy which drive our collaboration, and we are seeking colleagues who would be eager to be part of it! Sysmex offers a work environment that embraces diversity, collaboration and simply allows you to be yourself. Our products aim to help improve patient life and well-being, but what about the well-being of our colleagues? We strongly believe that joint understanding and a solid framework are essential parts of maintaining a value-driven corporate culture. That is why we established references reflecting our beliefs in acting with colleagues, partners, suppliers and customers. Provide added value Promote Sysmex Portfolio and Services together with Account Managers
- Provide high quality sales support, engaging with customers to provide technical discussion, seminars, and roundtables




- Be able to take advantage of the time in the laboratory to speak the same language as the medical and technical staff
- Act as consultant to identity the best operational workflow and lab organization, supporting the change management of the customers
- Co-design the best solutions to satisfy the specific customer's needs and workflow
- Drive implementation of Sysmex solution, including, instrument configuration, validation, and end-use training
- Lead post-sales support to the customer to aid in establishing new parameters or reviewing operative workflow
- Organize and participate in local events based on Sysmex laboratory technology and diagnostic value
- Provide support to customers when any application and QC related topics
- Plan proactive activities and regular visits to key customers
- Report of field activities and opportunity related tasks
- Assure that all customer-related records are up-to-date
- Accurately record service activities on sysmex CRM
- Team up with other field support functions and marketing department; itReference No.: 09120 Sysmex Italia s.r.l., Via Merendi 19, 20007 Cornaredo Job requirements University Degree on biology or medical fields (Ph D is a plus) Proficient with Office (Powerpoint and Excel) Languages: fluent English General professional experience: Technical knowledge Medical industry Hands-on experience in clinical laboratory procedures Ability to positively influence others Sales acumen and high communicate skills Understaing of tender procedures and requirements Professional experience for the position: 4 - 6 years of experience in IVD Market, either on sales or application roles;

Experience with, at least, one between hematology, urinalysis, or hemostasis instruments What's in it for you? One of our biggest goals as a company is the health and well-being of our employees. Mobile working Flexible time and work-life-balance Buoni pasto Canteen Campus training platform for the growth of your knowledge and skills

📌 Field application specialist - centre (f/m/x) (Milano)
🏢 HITADO
📍 Milano