Overview
In this role you will drive and optimize credit management performance within a cross-functional team. You will collaborate with external partners and internal business functions to improve collection outcomes, compliance, and efficiency, while shaping digitalised end-to-end processes. You will translate operational data into actionable recommendations to support growth and regulatory alignment. This is an opportunity to influence collections strategy at scale in a leading energy company.

Responsabilità
- Drive credit management performance by monitoring metrics and delivering data-driven improvements
- Coordinate external collection partners and ensure high-quality execution for positive customer outcomes
- Develop and implement innovative credit management procedures with a focus on digitalisation
- Transform data into business decisions by analyzing operations and building business cases
- Ensure accurate payment reconciliation across multiple channels and increase automation




- Oversee collection operations and compliance, ensuring alignment with TIMG and TIMOE regulations
- Define, track, and optimise departmental KPIs to improve operational performance

Requisiti fondamentali
- Bachelor’s degree or equivalent qualification
- Experience in credit management and customer processes
- Strong analytical and problem-solving capabilities
- Knowledge of debt collection regulations (TIMG, TIMOE)
- MS Office, SQL and credit management systems expertise (Excel, Access, PowerPoint, Net@, SAP, Salesforce)
- Leading digitalisation and innovation capabilities
- Collaborative, growth-driven team player with stakeholder management skills
- English language proficiency
- Analytical mindset
- Problem-solving
- Cross-functional collaboration
- Excel
- Access
- PowerPoint

📌 Credit Collection Specialist (Pavia)
🏢 E.On
📍 Pavia