THE ROLE

We are looking for a Customer Service Representative based in LATAM to join ALOHAS in a 100% remote capacity. In this role, you will be the voice of our brand, delivering an exceptional experience across multiple touchpoints. Your goal is simple but vital: enhance customer satisfaction, build long-term engagement, and drive growth through world-class service.

YOUR CHALLENGE
• Exemplary Support: Maintain a positive, empathetic, and professional tone in every interaction.
• Agile Response: Address customer inquiries with speed and precision, ensuring no one is left waiting.
• Omnichannel Mastery: Engage with our community across various platforms, including social media, for a seamless brand experience.
• Strategic Problem Solving: Resolve complaints with a solution-oriented mindset, turning challenges into opportunities for loyalty.
• Product Ambassadorship: Become a product expert to provide confident, insightful advice to our customers.
• Operational Excellence: Manage orders, forms, and requests with high accuracy and attention to detail.
• Data Integrity:



Maintain meticulous records of customer interactions and feedback to help us improve.
• Cross-functional Collaboration: Partner with the wider team to ensure operational fluidity and a unified brand voice.
• Process Innovation: Proactively identify and suggest improvements to our customer service workflows.

YOU WILL ROCK IN THIS ROLE IF YOU
• Have 2–3 years of experience in E-Commerce Customer Service (fashion industry experience is a major plus). Note: Retail-only experience will not be considered.
• Are based in LATAM (Mandatory).
• Bring patience, empathy, and positivity, even during peak seasons.
• Are proactive and energetic, taking full ownership of your tasks and pushing yourself and the team to achieve common goals.
• Communicate with warmth and confidence, building trust instantly.
• Are highly organized and reliable under pressure.
• View feedback as a gift and are constantly looking for wa

📌 Customer Service Representative (Modena)
🏢 ALOHAS
📍 Modena