This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Student Experience Associate – Mandarin-Speaking based in Italy.

The Student Experience Associate will provide personalized support to Mandarin-speaking students and families throughout their academic journey.
You will build trusted relationships with students and parents, acting as a key point of contact for questions, guidance, and ongoing support.
The role combines student services, onboarding, administration, communication, and proactive problem-solving.
You will help tailor the student experience to the needs of Mandarin-speaking families and contribute to improvements for the Chinese market.
Working closely with academic, product, admissions, and sales teams, you will help resolve challenges and improve support processes.
The position requires strong empathy, organization, technological confidence, and the ability to work independently in a fully remote environment.
This is a full-time opportunity requiring availability Tuesday through Saturday,



with working hours aligned to China Standard Time.

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Accountabilities

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Provide high-quality, personalized support to Mandarin-speaking students and parents, helping create positive academic outcomes and a strong overall student experience.

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Respond promptly and effectively to student and family questions, providing solutions that consider individual goals, academic performance, and potential barriers.

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Build and maintain strong relationships with students and parents through regular check-ins and proactive communication.

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Serve as a primary point of contact using communication channels such as WhatsApp, email, and Zoom.

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Manage administrative processes including subject changes, withdrawals, and re-enrolments.

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Maintain accurate information across administrative and educational systems and become proficient in the tools required to support students effectively.

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Lead and co

📌 Student Experience Associate – Mandarin-Speaking (Italia)
🏢 Jobgether
📍 Italia