Role Purpose

Lead the distribution strategy for Direct channels (booking engine, call center, brand website) and OTAs, optimizing channel mix, revenue, and distribution costs across the portfolio.

Key Responsibilities:

• Define the Direct & OTA distribution strategy in coordination with Revenue Management and E-commerce.
• Manage commercial and contractual relationships with major OTAs (Booking, Expedia, etc.), negotiating terms and visibility.
• Develop the direct channel (website, booking engine, call center) to increase the direct-booking share.
• Monitor channel KPIs (production, commissions, rate parity, conversion) and define action plans.
• Coordinate promotional campaigns and channel-marketing initiatives with Digital Marketing.
• Oversee rate parity and contractual compliance across all online channels.
• Demonstrate leadership, teamwork,



organizational, and team-management skills.
• Fluent English, Italian, and a second language (French or German) is a plus.
• Willingness to travel.

Requirements:

• Degree in Economics, Management, or other STEM; a background in E-commerce is highly preferred.
• At least 7 years of experience in distribution/e-commerce roles at international top-tier firms.
• Knowledge of the hospitality industry.
• Strong knowledge of distribution systems (CRS, channel manager, booking engine) and OTA dynamics.
• Analytical and data-driven mindset.
• Fluent English.
• Leadership and cross-functional management skills.

📌 Director of Direct (Palermo)
🏢 Mangia's
📍 Palermo