Summary:
- Application Administration and Support.
- This person will review the ticket system (ServiceNow-SNOW) queues and resolve application issues to support end-user customer service expectations.
- They will also perform data entry in support of automated application integrations.
- They will also perform other application administration tasks as needed.
- Strong problem-solving skills are required. Ability to read XML code and understanding of XML Mapping are required.
- Knowledge of the printing industry would be helpful but not required.
- Experience with ERP systems is required.
- There is not a lot of walking, standing or lifting.
- Ideal candidates would be someone with technical or application-oriented training or background; possible experience as a Help Desk or customer service representative.
- Must have data entry, computer knowledge and first line of defense for help desk. Someone who has done some help desk and has tech skills would be perfect.
- Dress code is business causal.

Roles & Responsibilities:
- MIF Retention.




- Wallet Share (Volume Building and Lead generation) Drive document volume by conducting customer training on the basic and advanced features of targeted connected products and applications including color and high-volume units as part of standard installation fees and maintenance contracts.
- May deliver a variety of customized training depending upon customer's needs, e.g., customized training plan, feature application training, etc. for an additional fee or as contracted with client.
- Follows-up with customers on feedback received from provided training to ensure complete customer satisfaction.
- Follows-up with customers who are printing at less than 30% of Total Document Volume, to assist them in optimizing use of company products and applications.
- Keeps current on all products and feature capabilities through independent study and classroom instruction. Uses effective presentation, interpersonal and communication skills.
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📌 IT Field Support Technician-ERP/Business Applications Support (Parma)
🏢 Macpower Digital Assets Edge Private
📍 Parma