ppAt bAlfaDocs /b, we're on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. /p pWe take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone's contributions are valued. We're driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive. /p pAs a bCustomer Success Specialist /b, your primary goal is to maximize the value each customer derives from the AlfaDocs platform, while contributing directly to MRR growth through upselling and contract renewal support.br/This role sits at the intersection between Onboarding and Upselling, acting as a critical touchpoint for customers in the engagement and reactivation phase. You will work with both active and dormant accounts, proactively increasing product adoption, customer satisfaction, and platform usage. /p h3bYour Role /b /h3 ul liManage a portfolio of bexisting customers /b, with the goal of bstrengthening retention and maximizing usage /b of the AlfaDocs platform. /li libRe-engage inactive clients /b ("sleepers") and boost adoption among customers who have purchased but never activated or fully used the product. /li liLead boutbound reactivation campaigns /b,



identifying pain points and proposing targeted solutions to improve engagement. /li liMonitor and manage a segment of blow-engagement accounts /b, which represent ~15% of the CS team's portfolio. /li liSupport customers with bbest practices /b, personalized recommendations, and feature guidance tailored to their business needs. /li liCollaborate with the bOnboarding team /b to ensure seamless handoff of newly activated accounts. /li liIdentify bupselling and cross-selling opportunities /b and work closely with the Upselling Specialist to close them. /li liTrack customer health and engagement using internal dashboards and busage analytics /b. /li liAct as a trusted advisor and voice of the customer in cross-functional conversations with Product, Sales, and Support teams. /li /ul ul lib1-3 years of experience /b in a customer-facing role, ideally in SaaS, account management, or customer success. /li liStrong customer empathy and bproblem-solving mindset /b, with a proactive, consultative approach. /li liExcellent bcommunication skills /b, both verbal and written. /li liComfort with boutbound calling /b, user engagement, and light upselling/cross-selling. /li liStrong technical aptitude – able to quickly learn and explain software features.



/li liFamiliarity with bCRM systems /b and customer engagement tools. /li liNative Italian speaker; good working proficiency in English (B2+). /li liPrevious experience in bhealthtech /b or SaaS is a plus. /li /ul h3bAdministrative Info: /b /h3 ul libContract /b: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term. /li libSalary range /b: € + premio /li libLocation /b: Milan, Italy (Via Eritrea n. (Palazzo Tecniche Nuove)) /li libOffice Model /b: Hybrid Mode 3 days in the office, 2 days remote /li libWorking hours /b: Monday - Friday | 09:*******:00 | 1-hour lunch break /li libTrial Period /b: 30 days /li libStart Date /b: Starting October **** /li /ul ul liEquipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor. /li liBonus for paid English or German language courses. /li liTraining courses, books, workshops, and team-building activities for personal and professional growth. /li liPartnership with Serenis (an online psychotherapy platform) - three sessions offered if needed. /li liRegular company reunions (yearly meetups, Christmas dinner) /li liSnacks and fruit always available in the office, along with good beer at the end of the week. /li /ul h3bSelection Process /b: /h3 ol liCall with Talent Acquisition (30 min) /li liInterview with Team Leader (45 min) /li liInterview with the Head of CS (60 min) /li liJob Offer /li /ol /p #J-*****-Ljbffr

📌 Customer Success Specialist (Italian Speaking) (Milano)
🏢 AlfaDocs.com
📍 Milano