h3About Four Seasons /h3 pFour Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
/p h3About Four Seasons /h3 pFour Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
/p pAt Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
/p h3About the location: /h3 pOverlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations.
The historic hotel showcases majestic Venetian architecture dating back to the 14th century.
Guests can also enjoy spectacular views of Venice's landmarks from the rooftop Restaurant Terrazza Danieli.
/p h3About The Role /h3 pThe Guest Experience Ambassador is the heart and soul of our guest journey — the first warm connection, the attentive presence throughout the stay, and the final impression guests take home.
In this role,



you embody the Four Seasons philosophy of genuine care, intuitive service, and personalized attention.
/p pYou will create meaningful emotional connections with guests, anticipate needs before they arise, curate bespoke experiences, and act as a gracious host throughout the property.
With an eye for detail and a sincere passion for service, you will elevate each moment of the guest experience, ensuring that every interaction feels natural, thoughtful, and uniquely tailored.
/p pYou will support recognition, engagement, and service recovery while shaping a seamless, high-touch stay for all guests — from pre?arrival preparations to thoughtful post?stay follow?up.
/p h3What You Will Do /h3 ul liWarmly greet, connect, and engage with guests throughout the property, creating an atmosphere of genuine welcome and hospitality.
/li liAnticipate guest needs through active observation, emotional intelligence, and personalized communication.
/li liServe as the primary host in the lobby, public areas, and outlets — proactively assisting, guiding, and checking on guest comfort.
/li liSupport Front Desk and Guest Experience operations by coordinating arrivals, special requests, celebrations, and VIP services.
/li liConduct pre?arrival outreach, ensuring all guest preferences, details, and special moments are captured and shared with operational teams.
/li liEscort guests when appropriate (to rooms, outlets, spa, hotel facilities), providing personalized orientation and thoughtful recommendations.
/li liLog guest preferences, interactions, and follow?up actions into internal systems to support seamless recognition across departments.
/li liParticipate in VIP room inspections and ensure amenity placement is flawless, timely, and aligned with guest preferences.




/li liSupport service recovery by listening actively to guest concerns, taking ownership, and ensuring any issue is resolved with empathy and urgency.
/li liCollaborate with all departments — Rooms, Housekeeping, FB, Spa, Security — to guarantee a consistently exceptional and unified guest journey.
/li liMaintain an elegant, polished presence in the lobby to ensure guests always find immediate support and assistance.
/li liContribute to daily briefings, provide feedback on guest sentiment, and highlight opportunities to enhance the overall experience.
/li /ul h3What You Bring /h3 ul liProven experience in luxury hospitality or guest?facing service roles; Guest Relations or Front Office background is an advantage.
/li liA genuine passion for creating meaningful, personalized guest experiences where every guest feels truly valued and seen.
/li liOutstanding interpersonal and communication skills, with a warm, gracious, and polished manner.
/li liHigh emotional intelligence, cross?cultural sensitivity, and the ability to build trust with guests from diverse backgrounds.
/li liStrong attention to detail, organizational skills, and the ability to multitask gracefully in a dynamic, fast?paced environment.
/li liA guest?centric mindset, with an intuitive understanding of preferences and the ability to tailor recommendations naturally.
/li liConfidence in using hotel systems and CRM tools to track guest interactions and support personalization.
/li liFluency in English and Italian.
Additional languages are a plus.
/li /ul h3What We Offer /h3 ul liCompetitive Salary, wages, and a comprehensive benefits package.
/li liExcellent Training and Development opportunities.
/li liEmployee Discount for stays at any Four Seasons worldwide.
/li liComplimentary Dry Cleaning for Employee Uniforms.
/li liComplimentary Employee Meals.
/li /ul h3Schedule Hours /h3 ul liFull-time position based at Hotel Danieli, Venice.
/li liFlexibility to work weekends and holidays as needed.
/li liYou must possess the legal right to work in Italy /li /ul #J-*****-Ljbffr

📌 Guest Experience Ambassador (Venezia)
🏢 Four Seasons
📍 Venezia