ppBorn in November **** from the dream of two friends to "nourish the world with positivity and well?being", bPoke House /b is the global leader in the fast?casual poke bowl restaurant category, serving delicious bowls in more than b160 locations /b across beight countries /b to date - Italy, UK, Spain, France, Portugal, Austria, Romania, and the United States, where the brand operates bthree Poke House restaurants in Miami, Florida /b. In addition, through minority stakes in bSweetfin /b(bCalifornia /b) and bPoke Perfect /b (bNetherlands /b), the broader network reaches around b190 restaurants worldwide /b. /p pPositioned at the intersection of bdigital innovation /b andb modern restaurant experiences /b, Poke House offers a seamless blend of online and offline customer journeys. Withb projected sales exceeding €100M /b and a growing team of over 1,000 people, the company's rapid expansion is driven by strong unit economics, scalable operations, and a vibrant international community of poke lovers. /p pIf you share our ambition and want to help build the leading Poke concept all over the world, one Poke at a time, then let's talk! /p h3The Role /h3 pWe are looking for a commercially sharp and analytically minded bAccount Manager /b to join our team. You will work across our international markets on all things related to digital platform revenues, combining analytical rigour with operational ownership. This is a dual?facing role: on one side, you will manage relationships with third?party food delivery platforms across multiple markets; on the other, you will take direct ownership of our owned digital channels, from promotional strategy to revenue management and performance reporting. /p pThe starting point is the field. You will need to understand processes from the inside — including the most operational ones, to then have the credibility and vision to improve them and, where possible, automate them.



/p pThis role suits someone who is ready to get into the detail, think strategically, execute independently and constantly look for ways to make things work better. /p h3What You'll Do /h3 h3Third-Party Platforms /h3 ul libRelationship ownership: /bBuild and manage strong, long?term relationships with third?party platform partners, serving as their primary point of contact and trusted consultant. /li libCommercial negotiation: /bLead negotiations on contracts, marketing agreements, and financial termswith the goal of improving revenue, margins, and overall partnership value. /li libPerformance analysis: /bMonitor and analyse partner performance metrics; translate data into clear insights that guide both internal decisions and partner conversations. /li libGrowth strategy: /bDevelop and execute account strategies that grow market share, improve financial performance, and strengthen competitive positioning. /li /ul pAcross both areas, you will collaborate closely with Marketing, Operations, Finance, and other teams to implement tailored solutions and ensure commercial objectives are met. /p h3Owned Channels Digital Operations /h3 ul libChannel ownership: /bTake full responsibility for our owned digital channels: promotional calendar, revenue targets, margin management, and performance reporting. /li libPartnerships project management: /bManage digital partnerships and lead owned?channel initiatives end?to?end, from brief to delivery, ensuring timelines and KPIs are consistently met. /li libProcess improvement:



/bMap and analyse existing data flows and internal communication processes; identify inefficiencies and lead their improvement, with a progressive focus on automation. /li libReporting: /bBuild and maintain reliable reporting that supports internal decision?making and structured reviews with senior stakeholders. /li libTechnical reference: /bAct as the internal point of reference for platform?related technical matters; evaluate and integrate new tools where relevant. /li /ul h3What You'll Need /h3 ul li2–4 years of experience in account management, commercial roles, or business consultancy, ideally within a fast?paced, data?driven environment (marketplace, e?commerce, food delivery, FMCG, travel, or similar). /li liDemonstrated ability to manage commercial relationships and lead negotiations with measurable outcomes. /li liStrong analytical skills: comfortable working with data, building reports, and turning numbers into business narratives. /li liUnderstanding of PL dynamics and the ability to connect operational decisions to financial results. /li liSolid organisational skills: able to manage multiple accounts and projects simultaneously, balancing strategic thinking with hands?on execution. /li liProactive, ownership?driven mindset with strong judgement and a positive attitude. /li liFluent in Italian and English (written and spoken). /li /ul h3Nice to Have /h3 ul liExperience with process mapping, workflow optimization, or automation tools (no?code or otherwise). /li liFamiliarity with CRM tools or BI platforms. /li /ul pThis job posting is open to all genders, in accordance with Legislative Decree no. 198 of April 11, ****, "Equal Opportunities Code for Men and Women," and to individuals of all ages and nationalities, pursuant to EU Directive *******/EC on equal treatment in employment /p /p #J-*****-Ljbffr

📌 Account Manager (Milano)
🏢 Poke House
📍 Milano