## Intern, Customer Excellence & OperationsApply: Hybrid: Milan, Italy: Tempo pieno: Posted Today: REQ*****During the internship, the candidate will have the opportunity to focus their learning journey on projects related to **innovation**, **omnichannel engagement**, **digital health solutions**, and the adoption of **Artificial Intelligence (AI) tools** within the organization.
Under the supervision of their mentor, they will be involved in the following activities:* Supporting change management initiatives as part of the affiliate's digital evolution and AI transformation journey;* Collaborating in the launch, development, and management of digital initiatives targeting different stakeholder groups, such as: + Apps and digital solutions designed for patients, caregivers, and the general public; + Scientific platforms and digital services for healthcare professionals;* Contributing to the design and delivery of multi-target omnichannel campaigns;* Supporting internal AI adoption and digital innovation programs through educational initiatives, awareness campaigns, training materials, and communication activities aimed at promoting the effective use of AI tools across the organization;* Sharing and promoting digital and innovative projects both internally and externally through the preparation of materials, presentations,



and contributions to cross-functional meetings;* Supporting the identification of effective metrics and KPIs to measure the impact of the activities and projects they will be involved in.
**Education, Experience and Soft Skills*** Degree in Marketing, Communication, Economics, Digital Marketing, Digital Communication or related fields.
Degrees in Pharmacy, Pharmaceutical Chemistry and Technology (CTF), or similar disciplines will also be considered, provided there is a strong interest in the digital ecosystem.
* Postgraduate Master's degree in Digital Marketing or equivalent (considered a plus).
* Excellent written and spoken English.
* Strong verbal and written communication skills.
* Ability to multitask and good project management capabilities.
* Strong analytical skills and strategic thinking.
* Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, as well as generative AI tools and platforms.
* Strong knowledge and practical understanding of social media channels, digital communication platforms, digital ecosystems, and digital marketing tools and methodologies.
* Preferably experienced in developing content and copy for different channels and audiences (websites, emails, social media, mobile apps, etc.).
* Interest in innovation, emerging technologies, AI-enabled solutions, and digital transformation initiatives.Job Level: Internship
#J-*****-Ljbffr

📌 Intern, Customer Excellence & Operations (Milano)
🏢 Biogen
📍 Milano