Sagan represents a leading US residential and commercial services provider specializing in plumbing and sewer solutions. This role supports sales quality, process compliance and accurate operating data.
Responsibilities
- Audit sewer sales calls and document a debrief with each sales representative.
- Verify adherence to the sales process, verbal sales authentication, ServiceTitan tagging and lead-source accuracy.
- Check that job documentation, videos and required uploads are complete and attached correctly.
- Prepare initial commission calculations and flag pricing, discount and margin exceptions for management.
- Support consumer financing applications and track outcomes.
- Maintain Excel workbooks and produce daily and weekly sales KPI reporting.
Qualifications
- Strong attention to detail and ability to manage high-volume call reviews.
- Strong Excel skills, including formulas, pivot tables and workbook maintenance.
- Clear written and verbal communication and confidence giving process feedback.
- Discretion with compensation and payroll-related information.
Preferred
- ServiceTitan, sales operations or QA/call auditing, consumer financing, home services or trades, and AI call-scoring tools.
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📌 Sales QA & Audit Associate - Remote (Milano)
🏢 Sagan World
📍 Milano
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