ppJoin Starhotels and become part of the front office team of our bStarhotel Rosa Grand /b, in the heart of bMilan /b. /p pAre you ready to create memorable experiences for our guests? Don't hesitate to start this luxury journey and showcase your special attitude and brilliant personality. /p pSince you'll be based at the Front Desk, you'll be an important reference point for guests during the night. /p pYour responsibilities include: /p ul liBeing the friendly face that responds promptly to guest inquiries, providing information and assistance. /li liWillingness to work during night hours, embracing the night charm. /li liPerforming nighttime check-in and check-out routines and ensuring flawless book closings. /li liEfficiently managing guest messages and requests. /li liStaying updated about hotel services, guest needs, and special events. /li liEnsuring lobby and Front Desk standards and safety compliance. /li liAdhering to policies and procedures when working front of house equipment and property management systems. /li liA unique personality and a true passion for hospitality. /li liFamiliarity with Opera PMS for efficient operations. /li li3+ years' experience in 4 or 5-star hotels as a Night Auditor or Secretary Shift /li liAbility to anticipate and resolve challenges and complaint resolution finesse. /li liA commitment to delivering a high level of customer service. /li liVersatility in handling various work scenarios. /li liEnthusiasm when being assigned to both individual and team-oriented tasks. /li liMastery of the local area, enhancing guest experiences. /li /ul pEmbrace global diversity by speaking: /p ul liItalian – fluently /li liEnglish – fluently /li liAdditional languages are a plus. /li /ul pUnlock a world of benefits including: /p ul liStylish uniforms with complimentary laundry service. /li liExclusive discounted stays within the group. /li liCorporate perks and special discounts with our partner companies.



/li /ul pOur compensation policies are based on the bNational Collective Labour Agreement (CCNL) for the Tourism Industry /b, which provides for b14 salary payments per year /b. /p pThe total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to be defined during the recruitment process. These elements are designed to recognize the candidate's professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role. /p pFor this position, we offer: /p ul libClassification /b: C1 level under the CCNL Tourism Industry Agreement, determined according to the andidate's experience, skills, and degree of autonomy required by the role. /li libPay range: /b €****** - bplus the following additional components: /b /li liMeal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property. /li liVariable Compensation: /li /ul p-Performance premio in accordance with the Company Supplementary Agreement, convertible into welfare benefits. /p p-Voluntary guest contributions, paid through payroll in proportion to actual work attendance. /p p-Incentives linked to upselling activities. /p pIn addition, all Starhotels employees benefit from a bCompany Supplementary Agreement /b, which provides enhanced conditions and additional advantages across various aspects of the employment relationship. /p pEmbrace growth with: /p ul liExceptional career advancement opportunities through our Performance Management Program. /li liThe opportunity to be part of an ambitious organization that values and nurtures its talent. /li liOngoing training and professional development opportunities. /li /ul pAt Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability. /p /p #J-*****-Ljbffr

📌 Night Auditor - Starhotels Rosa Grand, Milano
🏢 Starhotels
📍 Milano