The Service Engineer (Technical Support & Operations)
is responsible for the
implementation, delivery, maintenance, and optimization
of Endian solutions for partners and customers.
They ensure that every deployed system operates securely, reliably, and efficiently,
serving as a key technical point of contact
during service operations and maintenance.
This role requires a
hands-on, proactive, and customer-focused approach
, ensuring
service continuity, partner satisfaction, and operational excellence.
Responsibilities
Install, configure, integrate, and maintain
Endian products and services
Ensure
system uptime, availability, backups, patching, and proactive monitoring
Diagnose and resolve technical issues with a focus on
root cause analysis, prevention, and continuous improvement
Collaborate with internal teams
to ensure service quality and consistency
Document technical activities and maintain
clear, structured communication
with partners and internal teams
Identify
optimization and automation opportunities
and contribute to process improvement
Conduct or participate in
partner and customer meetings, training sessions, and service reviews
to ensure correct adoption and effective use of the Endian platform
Knowledge of
Linux system administration
and
networking fundamentals (TCP/IP, routing, VLANs, VPNs)
Understanding of
cybersecurity concepts
(firewalls, ZTNA, IDS/IPS, threat prevention)
Experience with




virtualization and container technologies (VMware, Proxmox, Docker, or similar)
Familiarity with
monitoring and troubleshooting tools (Zabbix, PRTG, Nagios)
Basic scripting and automation skills (e.g., Bash, Python, Ansible)
Experience with
IT service management tools (Jira, Confluence, or equivalent)
Knowledge of
ITIL best practices and ISO ***** principles
for IT service management and information security
Ability to
coordinate across technical teams
and collaborate cross-functionally to resolve issues and improve services
Excellent
communication, documentation, and customer interaction skills
Excellent command of
English and Italian (German is a plus)
Teamwork and collaboration mindset
Accuracy, accountability, and reliability
Flexibility and autonomy in problem-solving
Analytical and solution-oriented thinking
Adaptability in dynamic and fast-changing environments
Passion for technology and curiosity for innovation
Out-of-the-box thinking and proactive attitude
What we offer
Agile structured, easy-going, distributed multi-national, multi-language organization
Workplace which is never boring and allows the possibility to evolve professionally
Possibility and encouragement to take a part on development of the company
Flexible working location and hours
Snacks and drinks at the office, lunch contribution
A workplace that values innovation, collaboration, and continuous learning
#J-*****-Ljbffr

📌 Services Engineer (Bolzano)
🏢 Endian
📍 Bolzano