pRetail network is the beating heart of our business.
With over **** stores around the world, we are close to our customers by inspiring them in their shopping.
/ppWe are looking for an experienced bSenior /b bCRM Specialist /b to join our Digital Business Team.
/ph3About the role: /h3ulliContribute to the management and development of CRM initiatives and loyalty programs across OVS Group brands and international markets, in collaboration with the other CRM team members /liliPlan and execute multichannel CRM activities aimed at driving customer acquisition, engagement, retention, frequency and customer value /liliDevelop personalized customer communications across CRM channels and in-store loyalty materials /liliDevelop customer segmentation and targeting strategies based on customer profiles, purchasing behaviour, engagement and lifecycle /liliAnalyse customer data, campaign performance and key CRM loyalty KPIs, identifying trends, opportunities and translating insights into actionable CRM initiatives /liliContribute to maintaining and improving customer database quality, completeness and enrichment /liliWork closely with Retail, Digital, Marketing, IT, Data Analytics, Legal and local market teams to ensure the effective implementation of CRM projects /liliDevelop and deliver CRM and loyalty training materials for store and local teams /li /ulh3What We're Looking For: /h3ulliSolid experience in CRM and loyalty programs, preferably within the Retail or Fashion industry .
/liliExperience in multi-country projects and the ability to adapt CRM approaches to different markets and local needs.
/liliProven experience with CRM platforms, preferably the Salesforce ecosystem (Marketing Cloud and/or Service Cloud) or equivalent solutions.
/liliHands-on experience with analytics and reporting tools,



preferably Google Looker or similar platforms.
/liliStrong understanding of CRM, loyalty and Retail KPIs, with the ability to translate data and insights into actionable CRM initiatives.
/liliSolid project management skills, with the ability to autonomously manage multiple projects and stakeholders.
/liliStrong digital and innovation-oriented mindset.
/liliExcellent communication and presentation skills.
/liliA strong team player, able to work effectively with cross-functional and international teams.
/li /ulh3Why Join Us?
/h3pIn OVS Group you will find a structured company, a dynamic and strongly results-oriented environment.
We are innovating tradition, with a strong investment in new technologies, to offer customers and employees an increasingly omnichannel and digital experience, without neglecting attention to the environment, the future and sustainability.
/ppThe opportunity is full time, with bannual salary range /b bbetween ****** euro - ****** euro /b.
/ph3Additional benefits in joining us: /h3ulliWellbeing Parenting: Programs dedicated to physical and mental wellbeing and parenting support /liliWellness area with free courses such as yoga, pilates, and functional training /liliLearning Development: Technical-specialist and managerial training programs and opportunities for continuous skill development /liliCompany Cafeteria /lili25% discount on all our brands /liliAccess to exclusive employee perks across the group (travel, electronics, and more) /liliFlexible start times and lavoro da remoto options /liliMedical consultation and 8 additional hours of paid leave annually for medical appointments /liliHealth insurance included once a permanent contract is secured /li /ulh3WEAR YOUR CHANCE /h3h3We are your chance!
/h3 #J-*****-Ljbffr

📌 Senior Crm Specialist (Venezia)
🏢 OVS
📍 Venezia