pWe are looking for a bChapter Lead Microsoft Dynamics /bto drive the evolution of our CRM and customer engagement Microsoft platforms across all brands and markets.
In this role, you will lead a distributed and international team of specialists, ensuring the successful design, delivery, and continuous improvement of Microsoft Dynamics 365 solutions (Service, Marketing, Sales) and the broader Microsoft ecosystem.
bYou will act as a technical and functional leader, bridging business strategy and digital execution /b, while accelerating innovation through the adoption of Microsoft's latest AI and data platforms.
/ppbResponsibilities /b /pulliLead, mentor, and develop a cross-functional, international chapter of Dynamics 365 analysts, developers, and specialists, fostering a culture of collaboration, continuous learning, and knowledge sharing /liliDrive the end-to-end architecture, design, and evolution of Dynamics 365 (Service, Marketing, Sales) solutions /liliAct as the primary subject matter expert for the entire D365 stack, providing architectural guidance, best practices, and governance across all product teams /liliEnsure alignment between business needs and digital capabilities /liliOversee the full lifecycle of D365 initiatives /liliEstablish and enforce development standards, DevOps practices, and application lifecycle management (ALM) processes to guarantee solution quality, security, and reliability /liliContribute to the integration strategy with other enterprise platforms /liliDrive adoption of Microsoft AI stack including Copilot, Copilot Studio, Azure AI and Fabric, within D365 /liliCollaborate closely with Product Owners, Business Analysts, Enterprise Architects,



and business stakeholders /liliManage relationships with external partners and vendors /li /ulpbQualifications /b /pulliBachelor's or Master's degree in Computer Science, Engineering, or related field /lili5+ years of hands?on experience with Microsoft Dynamics 365 (Sales, Marketing, Service), including both functional process design and technical customization/development /lili3+ years of experience in a leadership or team management role, ideally leading international, distributed, and cross?functional teams /liliStrong functional and technical expertise /liliKnowledge of Dynamics 365, Power Platform, and integration patterns /liliExperience with enterprise integrations /liliUnderstanding of Agile methodologies, strong analytical and problem?solving skills /liliWillingness to travel up to 25% /li /ulpbNice to Have /b /pulliDemonstrated awareness and hands?on interest in the Microsoft AI stack: Copilot, Copilot Studio, Microsoft Fabric, Azure AI Foundry, and Generative AI applications in enterprise contexts /liliMicrosoft certifications /liliExperience in multi?country and multi?brand enterprise environments /li /ulpbWhat We Offer /b /pulliOpportunity to lead a strategic digital capability /liliExposure to cutting?edge technologies /liliInternational and innovative environment /liliDirect impact on customer experience /li /ulpThe compensation package will be determined based on the candidate's experience, skills and the scope of the role, applying objective and gender?neutral criteria.
We believe that transparency and fairness are essential to building trust, fostering inclusion and ensuring equal opportunities for everyone.
/ppAs a reference, for such position we offer a salary ranging between ****** € and ****** €.
You will also be part of the Ariston Group short?term incentive program.
This position is covered by the CCNL Metalmeccanici Industria.
/p #J-*****-Ljbffr

📌 Chapter Lead Microsoft Dynamics (Milano)
🏢 Ariston Group
📍 Milano