Overview
As Area Manager, you will drive commercial performance across Polestar Spaces and retail partners in Italy from Milan, with regular travel.
You'll coach Space Specialists and frontline teams to deliver a premium customer journey and achieve sales targets.
You will bridge market strategy with daily execution, analyzing metrics and implementing action plans to boost conversion and customer satisfaction.
This role puts you at the center of cross-functional collaboration to scale Polestar's premium mobility vision in Italy.
You'll shape retail performance in a fast-paced, ever-evolving environment.
Responsabilità
Drive retail performance and operational excellence across the assigned area
Analyze sales metrics, pipeline health and KPIs to improve conversion
Identify opportunities and implement action plans to close performance gaps
Coach and train Space Specialists and retail staff on Polestar processes and customer journey standards
Conduct regular partner visits to ensure compliance with policies and standards
Prepare structured visit reports with observations and recommendations
Monitor stock management, pre-owned activities, and trade-in performance
Oversee test drive management and ensure effective sales process execution




Support retail partners in meeting sales targets while maintaining premium experience
Address customer issues and escalations promptly
Collaborate with Customer Experience, Marketing, Operations and other stakeholders to support objectives
Provide regular performance updates and recommendations to Management
Support sales initiatives beyond the assigned area when needed
Requisiti fondamentali
University degree in Business, Sales, Marketing, or a related field
Minimum of 3 years of automotive sales experience
Strong understanding of retail sales processes and customer experience management
Knowledge of the automotive industry, with interest in electric vehicles and sustainable mobility
Experience with Salesforce or similar CRM platforms
Strong analytical and problem-solving skills with the ability to translate insights into actions
Excellent communication, coaching, and stakeholder management skills
Ability to travel regularly across the assigned area
Fluent Italian and professional English
analytical thinking
coaching and stakeholder management
proactive and organized
Salesforce or similar CRM platforms
data analysis of sales metrics
inventory and trade-in management

📌 Area Manager, Italy (Milano)
🏢 Polestar
📍 Milano