Overview
As L&D; Delivery Manager, you will lead a team to design and deliver a world-class learning agenda across Italy stores and regional office.
You'll partner with P&C; leaders to translate business needs into impactful development programs.
You'll drive a progressive learning strategy, roll out blended solutions, and measure impact to uplift performance and growth.
This role offers visibility across leadership levels and a chance to shape a scalable learning culture aligned with Primark's expansion.
Your work fuels talent development at speed in a fast-growing retail environment.
Retribuzione / Benefits
private health insurance
life and accident insurance
Parliamo Assieme Employee Assistance Program
exclusive in-store discounts
BenefitHub discounts and benefits platform
Responsabilità
Lead a team of learning professionals and foster an inclusive, high-performing environment
Drive a culture of continuous professional development across the market
Partner with country P&C; leaders to extract business requirements and feed insights to CoE
Develop and execute a market learning strategy balancing global priorities with local needs
Roll-out impactful learning solutions (workshops, webinars, masterclasses, events, blended programs)




Deliver sessions for senior leadership and teams across the market
Source or create solutions for learning and performance needs via external providers when appropriate
Lead the annual market learning calendar within the market P&C; plan and ensure it stays up-to-date
Manage in-market L&D; budget with cost-conscious value delivery
Establish measures for progress and evaluation of L&D; initiatives
Oversee marketing and administration of Primark's learning management system for colleagues in the market
Stay aligned with business developments to inform L&D; priorities
Requisiti fondamentali
5+ years in L&D; roles
3+ years in people management
Fluent in English
Strong understanding of corporate and retail learning principles and best practices
Experience with in-person, virtual, and hybrid delivery
Excellent communication, presentation, and facilitation skills
Strong partnering ability across leadership levels
Ability to manage timely delivery in a dynamic environment
Passion for people development
communication
facilitation
influence
variety of training delivery methods (in-person, virtual, hybrid)
learning management system familiarity
budget and program management

📌 Italy Learning & Development Delivery Manager (Milano)
🏢 PRIMARK
📍 Milano