ul liManage and support enterprise customer network services across Italy, including MPLS and Dedicated Internet Access (DIA) circuits.
/li liProvide Level 1 and Level 2 support for network incidents, outages, and service requests.
/li liTroubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues.
/li liMonitor network health using monitoring tools and proactively identify and resolve potential issues.
/li liPerform bandwidth utilization, traffic analysis, and circuit health assessments.
/li liCoordinate circuit installations, upgrades, relocations, terminations, and site migrations.
/li liSupport customer router deployments, refreshes, and replacement activities.
/li liLiaise with telecom providers and vendors to ensure timely incident resolution and service delivery.
/li liProvide technical support and regular updates to customers regarding incidents and service requests.
/li liCollaborate with internal teams including Service Delivery, Operations, Sales, and Finance.
/li liMaintain accurate documentation of network configurations, circuits, routing, and service records.
/li liParticipate in a 24/7 on?call support rotation.
/li /ul h3Required Experience /h3 ul liMinimum b7 years /b of experience in enterprise networking, telecom support, or managed network services.
/li liProven experience supporting MPLS, WAN, LAN, routing, and enterprise connectivity services.
/li liStrong expertise in Cisco routing and switching technologies.




/li liExperience managing customer network devices and CPE routers.
/li liExperience supporting secure internet connectivity and firewall environments.
/li liHands?on experience with network monitoring, traffic analysis, and performance optimization.
/li liProven ability to troubleshoot complex network issues and perform root cause analysis.
/liliExperience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning.
/li liExperience working with telecom providers, managed service providers, and enterprise customers.
/li liFamiliarity with high?availability, business?critical network environments.
/li liWillingness to participate in a 24/7 on?call support rotation.
/li /ul h3Preferred Qualifications /h3 ul liExperience supporting large?scale MPLS environments.
/li liExperience with router refresh, migration, or infrastructure upgrade projects.
/li liKnowledge of ITIL processes and service management best practices.
/li liExperience within the travel, aviation, or transportation industry is an advantage.
/li liBasic understanding of telecom vendor and contract management.
/li /ul h3Language Requirement /h3 ul liProfessional working proficiency in bEnglish /b /li /ul h3Seniority level /h3 pMid-Senior level /p h3Employment type /h3 pFull-time /p h3Industries /h3 pTechnology, Information and Media and Information Services /p pRome, Latium, Italy /p #J-*****-Ljbffr

📌 Senior Network Engineer (Bardi)
🏢 Rina
📍 Bardi