Who We Are
Within the Contact Center (CC) and Remote Banking (RBC) environment, we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys.
This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements.
What You'll Be Doing
Technical Engineering & Platform Ownership
Contributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys)
Designing and implementing backend services, APIs, and integrations between the CC platform and banking systems
Taking ownership of the infrastructure's scalability, high availability, and security
Enhancing SIP/VoIP, routing, and integration architectures
Ensuring code quality, CI/CD, automated testing, and stable deployments
Providing third-level support for critical production incidents
Managing end-to-end implementations from design and development through testing to go-live
Coordinating closely with external service providers and internal stakeholders
Ensuring compliance with regulatory and governance requirements
Playing an active role in architecture boards and technical decision-making processes
Driving innovation and the continuous evolution of the platform




Stakeholder Collaboration & Teamwork: Working closely with Product Owners, Architecture teams, Operations teams (SRE / Operations), External implementation partners
Translating business requirements into effective technical solutions
What We're Looking For
Bachelor's degree in computer science, Information Systems, or related field
At least 4y+ of experience in working with Java, Spring Boot
Hands-on engineering experience in contact center solutions, ideally Genesys, SIP, VoIP, routing, and omnichannel platforms
Strong knowledge of: Backend development, e.g. Java and Spring Boot, API design and system integration
Strong knowledge of: Database technologies, particularly Oracle
Practical experience with: Unix/Linux systems, Web servers such as Apache and Tomcat, CI/CD pipelines and DevOps practices
Solid understanding of: Networking and security, including TLS and encryption, high-availability and scaling architectures
Nice To Have
Experience with AI-enabled cloud contact center solutions
Knowledge of working in regulated environments, ideally within banking
Experience with cloud platforms, preferably GCP
Experience with observability, monitoring, and KPI management
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📌 Cc Digital Services_Sw 2_Deutsche Bank_Backend Engineer Genesys (Emilia-Romagna)
🏢 Ntt Data Europe & Latam
📍 Emilia-Romagna