pFrom day one at Unobravo, we've been bon a mission to make mental health support truly accessible to everyone /b by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it.
/ppOur success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere.
With over 9,500 qualified therapists and more than 10 million therapy sessions delivered, bwe're proud to have made a meaningful difference in countless lives.
/b /ppWe are looking for an Operations Lead thatwill play a key role in ensuring the operational excellence of the Supply Onboarding management focusing on processes automation and optimizations and proactively addressing risks, bottlenecks, and disruptions.
/ph3The Essentials /h3pbSeniority: /bMid-Level /ppbSalary range: /bEUR 30,********,000 in line with our commitment to transparent and equitable compensation practices /ph3What You'll Do /h3ulliOversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth /liliOwn the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling /liliBuild insightful dashboards to monitor the efficiency and effectiveness of our acquisition and onboarding funnel, identifying bottlenecks, drop-offs, and opportunities for improvement /liliProvide teams with the right tools and operating mechanisms to streamline their workflows and enable more effective ways of working /liliOversee and continuously improve the clinical acquisition and onboarding processes and team organization, ensuring a high-quality and consistent experience /liliAct as the cross-team integration point of reference for new strategic streams of work across the company into the acquisition and onboarding processes /liliRedesign and optimise the therapist offboarding process,



ensuring a smooth and compliant experience while gathering scalability and preserving patients needs /li /ulh3Must-have /h3ulli3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups) /liliProved hands?on experience with process automation AI-based /liliStrong analytical mindset: comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution /liliExperience working in fast?paced, high?variability operational environments.
/liliStrong familiarity with operational metrics, SLAs, and structured workflows.
/liliProven experience coordinating cross?functional stakeholders /liliStrong problem?solving skills, with a structured approach to root?cause analysis and continuous improvement.
/liliFluency in English /li /ulh3What we offer /h3h3Scaling with purpose /h3pStep into a work environment that's in bconstant motion /b, and bever?evolving /b.
Be part of a company that's on the rise!
/ppYour mental health matters.
Get access to bexclusive discounts on psychotherapy sessions /b with our professionals: your well?being comes first.
/ph3Moments That Matter /h3pEnjoy unforgettableb company retreats /b,b team?building /bexperiences, nationwide baperitivo parties /band more.
.
Because we love celebrating milestones together!
/ppWe speak your language, and want you to speak ours!
Enjoy a bfree membership and conversation courses /b on our language platform to grow personally and professionally.
/ppCelebrating the passing of time is also fun at Unobravo!




All employees can enjoy a bday off /b on the month of their bbirthday /b.
/ppOn World Mental Health Day, we step back together, giving each of us ban additional day off /b to rest, reflect and recharge.
/ph3Inclusive Parental Leave /h3pEnjoy bextra days off /b to celebrate the arrival of your little ones.
Available for ball parents /b, including biological fathers, same?sex parents, adoptive, and foster parents.
Because every family deserves time to connect.
/ph3To Fit in Our Culture /h3pAt Unobravo, what truly connects us isn't just what we do — it's how we do it.
/ppIf you're curious to discover the values and behaviors that guide us every day, take a look at our bCulture Page /b and see what being part of Unobravo really means.
/ph3Come as you are /h3pAt Unobravo, everyone is welcome.
We value individuality and believe that diverse perspectives make us stronger.
/ppWe're proud to be an equal?opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all.
/ppIf you require any support or adjustments during the application or interview process, please let us know, we'll do our best to make sure you have a positive experience.
/ppEvery application is carefully reviewed by our Talent team.
If your profile matches the role, we'll reach out to schedule an introductory call.
/ppOur selection journey may vary depending on the position, but it's always designed to be clear, engaging, and meaningful.
You might be invited to complete a case study and will meet your future manager and key team members along the way, so you can get a real sense of what it's like to work with us, because finding the right fit goes both ways.
/ppAnd don't worry!
You'll always have a dedicated point of contact from our Talent team to guide you through each step and make sure you have the best possible experience.
/p #J-*****-Ljbffr

📌 Operations Specialist -Therapist Acquisition & Onboarding (Milano)
🏢 Unobravo
📍 Milano