Customer Support | Internship Milan

Department: Customer Support

Employment Type: Tempo pieno

Location: EMEA-Italy

Compensation: €700 / month

Description

We are looking for a motivated and empathetic Customer Support Intern to join our team. This internship is a great opportunity to gain hands‑on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.

Role expectations
- Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
- Assist in troubleshooting product or service issues and elevate complex cases to senior team members
- Document customer interactions and feedback using our CRM system
- Help maintain and update the knowledge base and FAQs
- Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns




- Participate in team meetings and training sessions to improve support skills

What we're looking for
- Currently pursuing a degree in Business, Communication, Marketing, or a related field
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Empathy, patience, and a customer-first mindset
- Familiarity with customer support tools (e.g., Sales force) is a plus
- Ability to work independently and as part of a team

What We Offer:
- A supportive and collaborative work environment
- Real-world experience in customer service and operations
- Mentorship and training from experienced professionals
- Meal vouchers - 10€ per worked day
- Monthly gross allowance of 700 euros

📌 Customer Support | Internship Milan (Locate di Triulzi)
🏢 Align Technology
📍 Locate di Triulzi