JOB DESCRIPTION:
Primary Function
Abbott Ambassador
The Abbott Ambassador is responsible for managing and expanding existing accounts, managing and strengthening customer relationships, and improving account profitability.
Key Responsibilities
• Full revenue accountability, including forecasting and achievement of target performance.
• Act as a trusted partner and advisor, serving as Abbott’s primary point of contact for customers.
• Manage and drive account development, including key activities such as strategic account management and post-sales implementation processes.
• Identify opportunities for new product and menu expansion and support sales activities.
• Prepare and conduct regular business reviews with customers.
• Manage routine renewals of core business accounts and negotiate long-term contracts.
• Support the implementation of new tests.
• Provide ongoing customer training and coaching as required.
• Oversee the progress of cross-functional implementation teams (post-sales) together with the Project Manager.
• Success in this role is measured through business profitability, customer satisfaction score (NPS), contract renewal rate, and managed revenue.
Education and Required Skills
• Bachelor's degree or equivalent experience required. A degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Medical Technology, Biology, Pharmacy, or Business is preferred.
• 1 to 3 years of experience in the diagnostics industry, with a focus on managing and expanding existing accounts, strengthening customer relationships, and improving account profitability.
• Proven success in a similar role, supported by management references and customer testimonials.
• Demonstrated ability to engage effectively with customers, including senior management and key stakeholders.
• Strong product and industry knowledge.
• Solid understanding of customer decision-making processes and stakeholder dynamics.
• Strong solution-selling and relationship-building sk
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