?️ Now Hiring: IT Business Analyst / Application Support | WMS | Italy
We’re looking for an experienced IT Business Analyst / Application Support Professional with a strong Warehousing & Logistics background to support a WMS application and warehouse operations in Italy.

? Location: Italy – Spino d'Adda / Soresina
? Work Model: Hybrid – 2–3 days onsite per week
?️ Language: Italian speaker – Mandatory
? Employment Type: Contract

? Must-Have Skills:
• Strong experience with WMS (Warehouse Management Systems)
• Solid understanding of warehouse operations and logistics
• Experience as an IT Business Analyst / Application Support
• Hands-on experience with JIRA – ticket creation, assignment, workflows, tracking and reporting
• Strong troubleshooting and problem-solving skills
• Ability to translate warehouse business needs into functional/system requirements
• Strong communication skills across business, IT teams and vendors
• Comfortable working in Agile or Waterfall project environments

? Key Responsibilities:




• Work closely with warehouse teams to understand requirements and business processes
• Configure and support WMS solutions according to operational needs
• Troubleshoot application issues and coordinate resolution with internal teams/vendors
• Manage the complete JIRA lifecycle for incidents, changes and enhancements
• Support system upgrades, releases and new warehouse rollouts
• Coordinate UAT and testing activities
• Provide end-user training and support
• Maintain process flows, configuration records, test results and support documentation
• Support WMS integrations with related enterprise systems and middleware
• Identify process improvement opportunities and recommend system enhancements

⭐ Nice to Have:
• Experience with Oracle Database
• Basic SQL / PL/SQL
• Experience with WMS integrations and middleware
• Experience supporting warehouse system implementations or rollouts
• Exposure to systems such as Teseo, Global Middleware, Symphony or SAGE

? Le

📌 IT Business Analyst (Soresina)
🏢 Intelligenz IT
📍 Soresina