Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Main duties and responsibilities
Customer care
• Provide consistent and exceptional standard of customer service;
• Go the “extra mile” to guarantee excellent customer experience to VIP customers;
• Provide a warm welcome to the guests and lead them to their seats;
• Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs;
• Mitigate conflicts with the travellers, contributing to the best customer satisfaction.
Commercial
• Deliver quality and consistent service by identify customers’ needs and working on client relationships and promotional services;
• Approach globe shoppers to understand their potential interests and needs, retain customer loyalty by giving appropriate and personalized advice on GB Merchant’s products;
• Be creative in proposing the visit to the GB Merchant’s stores;
• Contribute to the development of our business by identifying opportunities and being proactive;
• Achieve Business Project goals while raising GB awareness;
• Focus on results to fulfil Merchant’s expectations and pursue targets.
Refund
• Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue;
• Perform the refund in the most correct and satisfactory way (quick and precisely)
• Money handling and cash responsibility;
• Support the tourist providing relative information.
Reporting and collaboration
• Line Manager
• Marketing Sales Manager
• Partner Relationships & Marketing Manager
• Merchants
• Sales Manager
• Key Account Manager
• Sales Organization
• Business Support
• Refund Organization
Background and Education
• Retail or service industry e
📌 Associate Lounge Assistant (Roma)
🏢 Shift4
📍 Roma