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In this role you provide on-site technical support, installation, maintenance, and troubleshooting for Nordson Packaging equipment in the North-West Piedmont region.

You work closely with customers to ensure reliable operation and high satisfaction, and you collaborate with Sales to identify service opportunities and support growth.

The position requires strong technical expertise, proactive problem-solving, and travel within the territory.

You will contribute to delivering safe, compliant field service and shaping customer success across the region. /pulli

Provide on-site technical support and service activities across the North-West Piedmont region /lili

Install, configure, maintain, and repair equipment per procedures /lili

Diagnose and resolve hardware, software, and system issues /lili

Document service actions and findings according to requirements /lili

Prioritize service requests to meet commitments /lili

Collaborate with Sales to identify service opportunities and support revenue targets /lili

Build and maintain strong customer relationships through professional communication /lili

Provide technical guidance and basic user training as needed /lili

Ensure safety, quality, and company policy compliance during field activities /lili

Maintain service tools, equipment, and inventory in good condition /lili





Identify recurring issues and propose improvements to product performance /lili3-5 years in industrial service or equipment installation /lili

Experience with PLC troubleshooting /lili

Strong troubleshooting and analytical skills /lili

Solid understanding of electromechanical, electronic, computer, and network-based systems /lili

Ability to read and apply technical documentation and service procedures /lili

Strong customer service orientation and communication skills in Italian and English /lili

Ability to work independently and manage multiple priorities in a fast-paced field environment /lili

Strong organizational and time management skills /lili

Proficiency in Microsoft Office, SAP C4C, and other service management/CRM tools /lili

Ability to collaborate with cross-functional teams (Technical Support, Engineering, Operations, Sales) /lili

Willingness to travel ******%), including international travel when needed /lili

Adaptability and eagerness to learn new technologies and procedures /lili

Ability to identify service opportunities while supporting customers in the field /lilicommunication /liliindependence and time management /lilielectromechanical systems /lilielectronic and computer systems /li /ulp

Technical Customer Engineer l'aquila, abruzzo, it /p /p #J-*****-Ljbffr

📌 Technical Customer Engineer (Italia)
🏢 Nordson
📍 Italia