About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-leading organizations in the BPO and technology sectors. We pride ourselves on delivering bespoke career solutions, consistently setting the gold standard for candidates seeking high-impact, international job opportunities.
Job Overview
Are you a gaming enthusiast looking to turn your passion into a career? We are currently seeking a motivated Italian Speaking Player Support Specialist for a Gaming Account position in Bulgaria, offering you the unique chance to join one of the most dynamic firms in the Gaming & Esports industry while enjoying a fully supported transition to a vibrant new home.
Key Responsibilities
- Provide high-quality support to gaming community members via live chat, email, and tickets
- Troubleshoot technical issues related to account access, payment methods, and in-game performance
- Act as a brand ambassador for our high-profile clients within the global Gaming & Esports ecosystem




- Maintain deep knowledge of game mechanics, updates, and community trends to assist players effectively
- Gather player feedback to help improve the overall gaming experience for the Italian-speaking market
- Ensure all service level agreements (SLAs) are met while maintaining a premium standard of customer care
- Collaborate with internal teams to elevate complex technical bugs to the development department

Requirements
- Native or fluent Italian (spoken and written)
- Valid EU passport (mandatory)
- Passionate interest in the Gaming & Esports industry and digital gaming platforms
- Strong problem-solving skills with a technical mindset
- Excellent communication skills, both written and verbal, in English and Italian
- Ability to thrive in a fast-paced environment, making this one of the most sought-after Italian-speaking jobs currently available

Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid

📌 Italian Speaking Player Support Agent Gaming Account (Italia)
🏢 Mercier Consultancy MD
📍 Italia