Job Description
At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home
About the role:
This role is responsible for driving continuous improvement across service operations, tools, and processes, acting as a key link between business, IT, and the service network.
We are looking for a curious, proactive, and resilient individual who enjoys challenges and wants to actively drive change within a dynamic service environment.
Location
The role is based in Assago.
What you’ll do:
- Proactively gather feedback from our external service network (ISPs)
to identify inefficiencies and opportunities (processes, tools, procedures) identifying issues or bottlenecks, proposing improvements and new ways of working
- Assess feasibility of initiatives and build data-driven business cases, promoting initiatives and securing alignment/buy-in
- Lead the development and implementation of business solutions (e.g., new tools)
- Act as key user of systems, ensuring alignment and integration across platforms
- Support adoption by ensuring usability and effectiveness of solutions
- Design and deliver training programs on tools and processes independently preparing training materials (presentations, guides, technical content) monitoring effectiveness
- Manage issues and identify solutions related to connected appliances in cooperation with central support and development teams
- Collaborate with international teams (IT support and development, HQ technical support)
Who
📌 Service Technical Training (Italia)
🏢 Electrolux
📍 Italia
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