Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific where you'll contribute to our mission to make the world healthier, cleaner, and safer.
The Sr Customer Service Sales Specialist is the structured customer-facing commercial front door for Product Inspection pre-order activities across systems, service contracts and aftermarket solutions. The role translates customer needs into accurate, feasible and commercially sound proposals,
coordinates complex cross-functional inputs, drives proactive follow-up and ensures complete order packages are ready for execution. By connecting customers, Sales and technical functions, the position strengthens customer experience, commercial discipline and profitable growth.
KEY RESPONSIBILITIES
• Act as a responsive customer-facing contact for general inquiries, commercial support and pre-order coordination, including shared-mailbox and telephone coverage where applicable.
• Triage customer requests, provide timely first response and maintain ownership until the request is accepted by the correct function.
• Support Sales in preparing quotations and commercial proposals for systems, service contracts, spare parts and aftermarket solutions.
• Manage complex opportunities requiring coordination of multiple stakeholders and technical inputs, involving Engineering / Application experts when feasibil
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