ph3Main responsibilities /h3pIn addition to routine and non-routine maintenance, the successful candidate will be responsible for: /pullibr/Customer managementbr/portfolio management: proactively managing a group of assigned customers, becoming their primary point of contact for technical or service requirements;br/technical relationship management: nurturing the relationship over time, with a thorough understanding of the systems’ history and the specific needs of customers in the portfolio;br/Coordination of interventions: supervising the resolution of customer issues; should assistance or an on-site visit be assigned to another colleague, the account manager retains overall control of communication and ensures thebr/ticket is closed to the customer’s satisfaction;br/Monitoring customer satisfaction: periodically analysing the performance of services provided to their customers and proposing any improvement plans.br/ /liliField Servicebr/installation and commissioning: supporting the commissioning of new equipment and systems at the customer’s premises;br/preventive and corrective maintenance: carrying out hardware and software interventions to ensure that functionality is restored as quickly as possible;br/Advanced diagnostics: analysing faults and anomalies using diagnostic tools, system log analysis and specialist equipment.br/Support and management (remote back-office):br/First-level helpdesk: providing remote technical support (telephone/email/ticket) for the rapid resolution of minor issues;br/customer training:



train the customer’s staff on the correct use and first-level maintenance of the equipment supplied;br/system monitoring: monitor the status of equipment via remote monitoring platforms to prevent potential system downtime. /liliDocumentation and qualitybr/technical reporting: drafting accurate and timely service reports, whilst updating the company database and knowledge base (FAQ/Wiki);br/feedback to engineering teams: reporting recurring issues or suggestions for product improvements arising from field experience;br/spare parts management: monitoring and managing the stock of components and tools allocated for field assignments. /li /ulh3Requirements: /h3pQualifications: technical diploma (in mechanics, electrical engineering, electronics or IT) or at least 10 years’ equivalent experience;br/Languages: knowledge of English (level B1 or above);br/Willingness to travel frequently: mainly within Europe (short periods);br/Category B driving licence: essential for travelling to customer sites; /ppBasic knowledge of electromechanics and reading circuit diagrams;br/Familiarity with IT systems, LAN networks and the installation of software/drivers;br/Basic use of measuring instruments (multimeter, oscilloscope, etc.). /ph3We offer: /h3pa dynamic and stimulating working environment;br/ongoing training;br/company benefits: meal vouchers worth €7.00. /ppWorking in Service at Plasser Diagnostics makes me feel truly useful, knowing that my work directly supports our customers and keeps their systems running efficiently.br/It is a rewarding experience to solve challenges, provide support, and see the positive impact of our work every day. /p /p #J-18808-Ljbffr

📌 Service Technician (Field & Remote) (Italia)
🏢 Plasser Diagnostics
📍 Italia