ullipConfiguration and Troubleshooting: /p /lilipInvestigate and troubleshoot system and configuration issues raised by customers or impacting customers. /p /lilipProvide assistance to existing customers at critical times of the year. May support multiple products and technology. /p /lilipAdvise and assist customers in maintaining their use and configuration of the software solution(s). /p /lilipConfigure the system as per defined requirements using the software user interface. /p /lilipCollaboration: /p /lilipCollaborate with other team members on complex issues/requirements. /p /lilipCoach new team members. /p /lilipParticipate in brainstorming sessions and contribute with creative ideas. /p /lilipOther responsibilities: /p /lilipAttend customer meetings and calls as and when required. /p /lilipProvide training to customers on existing functionality. /p /lilipPerform additional duties as needed. /p /lilipEducation at degree level or equivalent work experience. Bachelor’s degree in computer science, Information Technology, or related technical discipline preferred. Education at degree level in engineering may be required. /p /lilipMinimum three (3) years of experience in software troubleshooting, technical support, or relevant experience. /p /lilipExperience interfacing with external (and global) customers. /p /lilipExperience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution. /p /lilipAbility to learn new technologies while maintaining high levels of performance in a high-pressure environment.



/p /lilipStrong communication skills, both written and verbal. /p /lilipFluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese) /p /lilipAbility to build and maintain relationships with customers. /p /lilipChange mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement. /p /li /ulh3Preferred Skills: /h3ullipPrevious experience working in a global team with distributed workforce is desirable. /p /lilipIndustry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus. /p /li /ulh3What you’ll experience working for ULS /h3pUL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science. /ppThat’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place.



It takes bold ideas and brilliant minds to build a better world for future generations across the globe. /ppThis is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world. /ppEveryone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change. /ppEmpowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits. /ppJoin UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com /pp#LI-PH1 /pp#Hybrid /ppUL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that: /ppPersons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law. /p #J-18808-Ljbffr

📌 Technical Support and Configuration Specialist (Bra)
🏢 Ul
📍 Bra