pbAre you a master of craft? /b Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. /ppMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. /ppbMandarin Oriental, Rome /b will offer a rare urban retreat set across ten 19th-century villas, surrounded by lush gardens yet only moments from the city's iconic landmarks. The hotel will feature 108 elegantly designed rooms and suites, many with private terraces or gardens, crafted by renowned designers Gilles Boissier. With six distinctive restaurants and bars, including a rooftop Mandarin Bar with sweeping city views, the property will blend tranquil residential charm with contemporary Roman sophistication. /ph3About the Role /h3pThe Reservations Manager is responsible for leading all aspects of the Reservations function, ensuring exceptional service delivery whilst maximising revenue opportunities and operational efficiency. /ppThis role oversees the daily operations of the Reservations team, ensuring all guest enquiries and bookings are handled with accuracy, professionalism, and care. The successful candidate will play a key role in inventory management, forecasting, distribution strategy, and team development, whilst working closely with Revenue Management and hotel operations to support the commercial success of Mandarin Oriental, Rome. /ph3Key Responsibilities /h3pAs Reservations Manager, you will be responsible for: /pulliLeading the day-to-day operations of the Reservations department, ensuring all enquiries and bookings are handled promptly, accurately, and professionally.



/liliMonitoring room inventory, occupancy levels, rate structures, and availability to maximise revenue opportunities through effective inventory management. /liliEnsuring all reservations are processed accurately and entered into hotel systems in a timely manner. /liliManaging individual, corporate, leisure, and group reservations in accordance with Mandarin Oriental standards. /liliWorking closely with Revenue Management to optimise room yield and support the achievement of revenue targets. /liliMonitoring reservation performance through the preparation and analysis of daily, weekly, and monthly reports, forecasts, and market trends. /liliMaintaining the accuracy of rate codes, inventory controls, and distribution channels across all reservation systems. /liliEnsuring special guest requests, VIP arrangements, billing instructions, and group requirements are communicated effectively across the hotel. /liliIdentifying opportunities to improve conversion, operational efficiency, guest satisfaction, and overall commercial performance. /liliSupporting the promotion of hotel packages, experiences, and services to maximise booking opportunities. /liliCollaborating closely with Sales, Front Office, Housekeeping, Concierge, and other operational departments to ensure a seamless guest journey. /liliEnsuring all reservation documentation, contracts, records, and guest information are maintained accurately and confidentially. /liliDriving service excellence and ensuring all reservations activities align with Mandarin Oriental's luxury service standards. /liliLeading, coaching,



and developing the Reservations team to foster a high-performance culture and support future talent development. /liliSupporting departmental succession planning, learning initiatives, and career development programmes. /li /ulh3What We Are Looking For /h3pAs Reservations Manager, we expect from you: /pulliPrevious experience in a Reservations Manager, Assistant Reservations Manager, Revenue Management, or Rooms Division leadership role within a luxury hospitality environment. /liliStrong knowledge of reservation systems, property management systems, distribution channels, and revenue management principles. /liliExcellent understanding of inventory management, forecasting, reporting, and revenue optimisation strategies. /liliProven leadership skills with the ability to motivate, develop, and inspire high-performing teams. /liliStrong analytical and commercial acumen with a results-driven mindset. /liliExceptional attention to detail and accuracy. /liliExcellent communication and interpersonal skills with the ability to build effective relationships across departments. /liliA proactive approach to problem solving and continuous improvement. /liliStrong organisational skills with the ability to manage multiple priorities in a fast-paced environment. /liliFluency in English and Italian is essential. /liliA genuine passion for luxury hospitality and delivering exceptional guest experiences. /li /ulh3What We Offer /h3pAs a member of the Mandarin Oriental team, you will enjoy: /pulliTailored learning and development opportunities to support your career growth. /liliThe MOstay programme, offering complimentary nights and preferential rates across our global portfolio. /liliColleague wellness initiatives focused on supporting physical, mental and emotional wellbeing. /liliCompetitive benefits and recognition programmes. /liliThe opportunity to be part of one of Europe's most anticipated luxury hotel openings. /li /ulh3We're Fans. Are You? /h3 #J-18808-Ljbffr

📌 Reservations Manager (Roma)
🏢 Mandarin Oriental Group
📍 Roma