h3POSITION SUMMARY /h3pAs Front Office Supervisor, the successful candidate will be responsible for managing front office functions and supervising staff on a shift basis. The front office areas include Reception and Back Office staff and any concierge staff; in particular, the successful candidate will supervise room allocation based on occupancy and guest requests. The candidate will work with the department manager and employees to ensure compliance with procedures and guest satisfaction. /ph3CANDIDATE PROFILE /h3pHigh school diploma or GED and/or two-year degree from an accredited university; two years of experience in guest services, reception, or a related professional area. /ppbPrevious experience in the role and a fluent knowledge of both English and Italian are required. /b /ph3MAIN WORK ACTIVITIES /h3ulliPerform check-in/check-out procedures, guest management, and related accounting. /liliProvide support to guests based on their requests. /liliManage daily operations, ensuring quality, standards, and meeting customer expectations on a daily basis. /liliHandle complaints, resolve disputes, and resolve grievances and conflicts. /liliOversee staffing levels to ensure that customer service, operational needs, and financial goals are met. /liliProvide operational support to the team. /liliInteract with customers to obtain feedback on product quality, service levels, and overall satisfaction. /liliTrain staff and monitor adherence to all credit policies and procedures to reduce bad debt and discounts.



/liliEnsure that company policies are followed and that daily operations are completed according to standard operating procedures and local operating procedures (SOPs and LSOPs). /li /ulh3PREFERRED QUALIFICATIONS /h3ulliEducation: High school diploma or G.E.D. equivalent. /liliRelated Work Experience: At least 1 year of related work experience. /li /ulpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /ppWhen you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels Resorts, you join a portfolio of brands with Marriott International. bBe /b where you can do your best work,bbegin /byour purpose,bbelong /bto an amazing globalteam, andbbecome /bthe best version of you. /p #J-18808-Ljbffr

📌 Front Office Shift Leader/Rooms Controller - Sheraton Milan San Siro (Milano)
🏢 247 Media
📍 Milano